Privacy Policy

This privacy policy sets out how H2Origin uses and protects any information that we collect about you when you use this website or when you get in touch with us (however you choose to do so).


H2Origin is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. From time to time, H2Origin may update this policy. You should check this policy to ensure that you are happy with any changes. This policy was last reviewed in December 2022


Who is collecting the data? 

We are H2Origin Ltd, a company registered in England with company number 14299652

Our website is at www.h2originrefills.com

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email address: Info@h2originrefills.com

Postal address: 179 Park Lane, Poynton, Cheshire, SK12 1RH

 
What we collect

We may request the following data from you when enquiring about our services. This will be used by H2Origin solely to re-contact at your request.  

  • First name

  • Last name

  • Title

  • Email address (and other contact details if you decide to provide them)

  • Company

When you get in touch with us, we will keep records of our conversations and correspondence so that we can assist you, and for our own business purposes.  We will record your preferences in respect of receiving marketing from us and third parties we work with, and your communication preferences.

When you use our website, cookies on our site may collect technical data, which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.  Please see below for further information on how we use cookies on our website.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

What we do with the information we gather

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to use the information to perform a contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Where we need to use the information to comply with a legal obligation.

  • We may, periodically send marketing emails about, company news, updates or other information which we think you may find interesting, using the email address which you have provided.  You have the right to withdraw consent to marketing at any time by contacting us.

We may share your personal data with selected third parties to the extent it is necessary to do so in order to achieve the purposes described above, or if required by law.

We require all third parties with whom we choose to share your personal data to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We do not transfer your personal data outside the UK.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All data is stored within our secure website WWW.h2originrefills.com

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, if you have disregarded a pop-up message on our site, cookies remembers this and won’t serve the pop-up to you again.

We use cookies to identify which pages on our website are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Our website gives you the opportunity to accept or decline via a one-time pop-up message.


Pixels

A pixel tag, or pixel, is a small piece of code that can be embedded on websites and emails. We may use pixels to learn how you interact with our site pages, and this information helps us provide you with a more tailored experience. 

 
Device Identifiers

We use device identifiers to track, analyse and improve the performance of the website.


Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you fill in a form on the website, look for the box that you can click to indicate that you are happy for your information to be used by us for direct marketing purposes.

  • if you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing to us by email at info@h2originrefills.com

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include rights to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing of your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent (where the legal grounds for processing the personal data is consent).

If you wish to exercise any of the rights set out above, please contact us at info@h2originrefills.com